My fiance and myself ordered from Wing Shack tonight through curbside. We call the number on the sign and was asked, " Are you ordering or picking up." We answered with picking up. We had to explain to the guy who answered our call 4 times we were picking up our order and constantly repeated my fiance's name. The guy was high and could not understand what we were saying. He finally came out with our food and the card reader which we needed to pay and placed our food in our car and said have a good night and walked back inside without having us pay. We sat outside the restaurant for 10 minutes waiting for him to come back so we could pay. Then after he didn't come back we drove home. When we arrived home after driving 20 minutes we decided to call the store and tell them about the situation. We called and a women answered and then put straight on hold. Then a man came to the phone we asked him what he would like for us to do about not paying and he LAUGHED at us and said well I want you to pay with a VERY RUDE attitude. We drove 20 minutes back to the store to pay and they gave us $5 off of our meal. The problem with this world today is that restaurants don't know what customer service is anymore.
I appreciate the dedication this team has for taking precautions seriously. Thank you. Food is always fresh. Always on point and worth the wait. Order to go and support your local businesses
As always, delicious wings and fries 😋
Lately this location has been terrible. Today (10/30/2020) I placed my order at 6:30pm, and they said the order was going to be done by 7:19pm. I didn't get my food until 7:47pm. I'm pretty sure that my food was given away (which wouldn't be the first time) because when I called them at 7:29pm, they told me it was almost done and it would only be done in five minutes, they same excuse they gave the previous time I called after waiting past their given time.
Normally go to the other Wing Shack in town. Went to this one because they offer dine in during the pandemic. Got a water with my food and the cup was incredibly grimy and dirty. Explained that the cup was dirty and asked the server for a different cup. They brought out a different cup that was slightly better but still visually dirty. It appeared to have soda grime around the bottom rim of the cup. It was extremely disappointing that this could happen twice. Reached out and filled out a complaint on the website. Never heard back. Hopefully they clean their cooking equipment better. Won't be going back to this Wing Shack.
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