Wasn't expecting a frozen patty at a gourmet burger restaurant I won't be going back
Service was slow. Food good. Fries always flowing. Good too have a beer with fries and a burger. Everyone was enjoyable. Sat in the bar with a good line of site at the pickup counter, there was more business for that instead of dine in. Still seating for Covid spacing. The waitstaff still wearing masks. Although withdrawn it still felt like a evening out.
Worst experience we've had at our last visit. The good: we were seated quickly, and the staff was friendly. There were only three of us The bad: 1. We got seated at a dirty table, which a young man quickly wiped down for us. 2. After being seated we had to ask for a server after about 10 minutes of watching walk by trying not to make eye contact. 3. Once we got a server (who turned out to be the one who wiped the table down for us in the beginning) we ordered our food and drinks. 3a. Food came out after a while but had to ask for our drinks that hadn't come yet. 3b. I got my drink about ¾ of the way thru my meal, but my wife and daughter didn't get theirs. We were notified that they didn't have all the ingredients for my wife drink so she changed it. 3c. Eventually we got my daughter's drink that sat on the counter for while, and than we figured we might ask for my wife's drink again, which we finally got after our meal had been done for quite some time by then. We notified the manager who was going around being helpful, she apologized and thanked us for being patient and letting her know. I will say that this is the only time I can recall having such service at this restaurant. The moral of the story is we probably won't be returning any time soon.
My daughter and I love this place! It's always our "go to" for great food and service. We got a pickup order from there today, and Gump (who is always awesome) and Cyrus were very helpful. Definitely 5 out of 5! Would most definitely recommend.
The kiosk pad Tried to sneak a $1.99 entrainment fee and calculated tip that included sales tax. Good people but sub par ingredients. Was that real bacon? 10 yrs since my last visit. Be another 10 before a revisit.. good people do make a difference. Maybe only 5 years before revisit.. This sneaky stuff and cheap ingredients driven by corporate is why chain places like this die.
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