I ordered the 5 piece chicken fingers last night. It was dark and my dome light does not work in my truck so I couldn't see what I was eating. The chicken tasted hard and chewy like cartilage as if it were sitting under a heat lamp for a long time. I ordered BBQ sauce but I did not get it. I thought I would try it again in the morning with some BBQ sauce at home. When I went to eat it, the meat was pink. Undercooked and sitting under a heat lamp for hours. This is the worst Popeyes I ever had. You need to do better.
Was not impressed this time around. Stopped in a couple of weeks ago and ordered family size chicken tender. I ordered an extra side of mac n cheese for the kids and when I got home, I opened it to see a big clump of cheese on top. Like half of the portion was melted clump of burnt cheese. The cup was also not full. It was a large that was only half full. The beans and rice tasted sour.
I never had small pieces of chicken like this at the other Popeyes! I ordered 2 pieces combo. It came with a small wing and a tiny thigh, and a small portion of fries. I don’t think this worth almost $9! And also the service was so slow.
The 3 stars are stricty for the food, which is delicious. They are indeed, the chicken sandwich king. That said, their drive thru speed needs A LOT of work. I myself, have found it quicker to go into the restaurant to order food. I know it's quicker because when I come out, the vehicle I would have been behind, is STILL in line. Also, they tend to forget the requested dipping sauces. I'm partial to their Sweet Heat sauce and have been disappointed to arrive home and find that the sauce isn't in the bag. Should I have checked the bag at the window? Probably. Should I HAVE to check the bag at the window? No. In summary, food is good, speed and accuracy at the drive thru, not so good.
Order was fast but service was awful. Employees treated customers with zero respect. When we received our food the sides were missing and when I told them they were annoyed saying that they gave them to me. When I showed they didn't, they were rude. Finally recieiving the sides I went through to check if everything was there and we were missing 2 sandwiches. When told about this employees were rude shoving the food into the bag and aggressively handing me the bag.
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