Did online order, the shop didn’t get the changes to sandwiches, so four out of five sandwiches were wrong. Store GM Sean didn’t do anything to make this up to me. No store credit nothing remade, and no money back. Also only talked with some one who said they were a shift manager the GM never called me back. The gal said he was delivering food and would be back but won’t be available to talk till Monday. Spent $70 after tip tax and food.
Made my sandwich’s wrong when I called for them to fix them the woman claiming she was a manager said she made my sandwiches correct and refused to fix them or refund my order in return for the food back. Will Not be ordering from here again horrible customer service. Why pay extra for the things you like and not get them?
I had a problem with my delivery order today, the sandwich was not "customized" as I requested. I called the store, they immediately made it right and redelivered the sandwich and this time it was perfect! Thank you, Arianna!
Ordered some Jimmy Johns, Order confirmed at 6:17. 7:02 comes around weird no notifications/updates, After almost an hour I decide to check outside. And there my order was but guess what No notification it was delivered. NO KNOCK, NO DOORBELL. At 7:05 I get a notification that it was barely out for delivery. THE CONCERN IS!!! HOW LONG WAS MY ORDER SITTING OUTSIDE. DRINK ALL ICE WAS MELTED AND A POOL OF LIQUID WAS ON THE GROUND, MY COLD SUB WAS WARM, AND THI PICKLES SAT LONG ENOUGH TO BE WARM AND SOGGY THE BAG... THE WORST PART OF THIS IS WHEN I CALLED WITH MY CONCERN THE RESPONSE THE TEAM MEMBER GAVE ME WAS "That not our problem our system is a little delayed, I said ok but my concern is... she cut me off and said our driver left at this time ok so you're telling me its had been outside that long! She says not if they don't have other stops with attitude. I said well is there anything I can do, she did said nope, I responded OK, she says ok and just hangs up. THE OTHER PROBLEM WITH THE WHOLE SCENARIO IS IF I NEVER CHECKED OUTSIDE AND WAITED FOR THE NOTIFICATION I COULDVE BEEN WAITING FOR HOURS POTENTIALLY CONSUMING SOMETHING DANGEROUS DEPENDING HOW LONG IT SITS AT A CERTAIN TEMPERATURE. I wouldve gladly drove there for a replacement.
Jimmy Johns is good may be the fastest and tastiest fast food sandwich. Not as customizable as Subway. Definitely better tasting bread than SilverMine Subs. Overall a great quick filling sandwich shop.
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