Older hotel located near the mall. Friendly team of employees. Stayed in room 211 for 4 nights. Room was clean. All items worked properly. Parts of the 2nd floor felt warped, reflecting the likely woodframe construction. Decent workout room. One elliptical machine, two treadmills, half complete set of barbells. Filtration device available for quenching your thirst - just be sure to bring a bottle. Breakfast was supposed to be available but was not during my stay. No worries though as the location was very convenient. Pricing was fair too.
This place knows custoner service!!! Dea was our hostess and she preformed her job perfectly....the most comfortable bed I've ever slept in ... Rooms we're clean evertyhing was on point. Kudos to the staff here .. Only coplaint the dryer was slow to dry my jeens. Other than that 5 stars ....
Unfortunately (fortunately?) I cannot comment on a full stay here because they chose not to honor my reservation. My wife and I bought a new house in Greeley. We were moving out of our townhome on Feb 4 and taking possession of our new house on Feb 5. Because of this we booked a one-night stay at the Fairfield Inn. After many, many long days of finishing packing and getting things ready for the movers to load, we left Denver with our son on the afternoon of Feb 4 and arrived at the Fairfield Inn, exhausted and hungry, around 3pm. I had already completed the online check-in process via the Bonvoy app the day before so I expected to be able to just pick up keys at the front desk. As we pulled into the parking lot we saw two Greeley police cars parked immediately out front. We walked into the lobby as one of the officers was talking with the front desk agent. He was saying something like "yeah, I arrested her before for drugs ..." The agent responded that she had seen her around a bunch of times. We stood off to the side while they concluded their business and the police left. I told the agent that I was checking in and gave my last name. She said that one of the two rooms had been cancelled. I said that it shouldn't be, we needed two rooms. The agent said that it wasn't a problem, she could reinstate the second room. But then she said that there were no king beds available that night. I said that was going to be a problem as we were used to sleeping in a king bed. She said that she would give us two double queen rooms and wouldn't even charge us extra. I explained that to someone who is used to sleeping in king bed that a double queen room is actually a downgrade. She started saying that their general manager had just walked out the other day and left them high and dry and that things were in disarray, rooms weren't in service that were supposed to be and the scheduling was a mess. She also said that they were supposed to get a new general manager who was supposed to arrive that day, but hadn't. I said that I would have to look into another property. Now, that was fun. Apparently the hotel wanted to charge me a cancellation fee. I explained that I wasn't cancelling, they were cancelling. I said that I wouldn't cancel, all they had to do was honor the reservation. They couldn't. After an hour on the phone with Marriott customer service, they forced the cancellation through without a fee and booked me at the Springhill Suites in Windsor. Fortunately my awesome wife stopped and picked up Chick-fil-a on the way back because we were starving by this point having not eaten since breakfast. I contacted Marriott after this just to share my experience and my email was routed to Jennifer at the property management company that runs this hotel. She was full of excuses: - We oversell our rooms ... Really? What does an online check-in do then? And are you telling me that everyone had checked into rooms by 3pm? Or was it that your scheduling was a mess? What is interesting is that at 6am on the morning of Feb 4 I received 7 confirmation emails for the 2 king room reservation, with the original confirmation number. Those are only generated when someone is making a change to the reservation. Maybe trying to change my reservation to queen beds? Because then I received 2 confirmation emails with a different confirmation number for ONE double queen room. Definitely sounds like something shady was going on at the hotel. - The police often stop at hotels looking for people ... Really? I stay in hotels all the time and don't encounter this sort of thing. Maybe they only stop at hotels where criminals are more likely to be found. Hmmmm..... Thanks for basically blowing me off, Jennifer. You definitely made me feel like absolutely nothing will be changed at this hotel because your property management company, Ambridge Hospitality, really doesn't care.
I had no problems here. A good place to stay for a reasonable price.
Good price and nice service, the room got pretty warm even with the AC on.
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