I love this place not only are they spot on the drinks the atmosphere is 100% over the top. they always chat they have the music going are happy to serve there customers. I make it a point to drive from the other side of town just to go there never disappoint our drinks are always 100% correct, Thanks to the whole crew. Who makes us some happy customers. we drive away with perfect drinks and feeling like they made our drinks with love. don't see that anymore
I come to this Dutch bros location often and I order the same drink every time. However the last few times when I ordered the golden eagle chai I ended up getting just straight coffee. I had mentioned it to them and they just looked at me and said sorry we’ll make sure it’s right and one of the broistas came up to the girl who was taking my order and told her to talk to him after she was done taking my order. He made it seem like I was just trying to get a free drink, that wasn’t the case I just want my order to be CORRECT. I didn’t appreciate that at all. I pay for every single drink I get and to see that kind of customer service is disappointing. I stopped by this location last night and I ordered my usual and a drink for my mom, I got her a hazel Carmel sugar free latte… the drink was just literal milk no coffee no flavor just milk. We shouldn’t have to check our drinks to make sure it’s correct. I go to this location too often to have my drinks be just coffee or milk.
To order a $9 coffee for it to taste like milk is wild. To pay for two extra shots and it to still taste like milk is disappointing. To sit in line for 30 mins that goes down the street. I get this coffee every day at different locations across the country. Instead of them trying to fix it they were quick to get me out the line. It wasn’t just my golden eagle the most basic one y’all have I even gifted my sisters with two pumpkin Brûlée with oatmilk and they tasted like only milk as well. We came in yesterday and placed a 8 drink order and it was perfect but today was a fail and I’m upset with the way I was treated and the price I payed for my coffee today.
Despite how busy this location gets, they are always friendly. I don’t mine the wait for better service. Love the broistas here!
This has to be the literal slowest location in all of CO, possibly all of DB….I’ve been to probably 20 different locations across 3 other states and have NEVER waited as long as I do here. The line is always to the street no matter the day or time of week; and it takes 20-30 min to get through….I’ve also never had my order ready by the time I’m at the window either despite them having the whole lines orders by iPad…wish DB had a closer location to me cuz I would never look back to this location
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