By far the best hotel in Greeley. Spacious and accommodating this Double Tree by Hilton hit every point on superior Service and hospitality. Swimming, restaurant, conference room and a small convenience store. Short distance from down town with a view.
This is definitely one of the nicer places I've stayed in Greeley, which I visit regularly for work. The best part about it is its proximity to a good amount of restaurants & other outside amenities within walking distance. The staff was welcoming & the facility looked clean & kempt. I didn't have time to use any of the amenities inside the building during this stay.
I booked on line, looked at rooms, size's, and rates. I have stayed once before and enjoyed it. This time was a mess. I ordered a suit to accommodate my mother, sister, and daughter. It was not what I expected or booked. I did check the floor plans ahead of time which was a month in advance.The irons were dirty and something was caked on it, none useable. I had my son's wedding to attend and nothing or same in the other rooms. The prices were also higher than I was expecting at that type of hotel. I will not be staying at there no longer or prefer it to anyone else.
Terrible customer service. Booked online (through booking.com) and showed up to check in. Was about 11:30pm the girl at the desk was awesome. She couldn't find me in the system. Even though I had confirmation number and already had been charged for the room. An older woman came and literally told me I was waisting my time she seemed very bothered I used a third party company (I didn't even realize it was an issue) and that I needed to get back out to my kids in the car and call booking.com. Booking told me to call the hotel. I called and once that rude woman found out it was me she lost the fake positive attitude. I said hey I'm the guy you kicked out, Booking told me to call you guys so I was wondering if the reservation came through. She said "I never kicked you out" then abruptly hung up on me. I was respectful and courteous to both women the whole time. She made me feel very unwelcome and like I was wrong for trying to stay at that hotel.
Great service. Very nice setting. There chicken legs. Are so good. Nice cold beer in tap.
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